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  #1  
Old 04-24-2014, 02:18 PM
Elyos
  • Rank: Community Manager
  • Posts: 2,561
Default Resolved: Game Crashes Since March 26 Update

To address the game crashes since our March 26 update, we have made some server changes that should help resolve the issues mobile graphics users have been experiencing.

These changes have already been applied and we recommend you restart your computer and attempt to play Aion with your preferred settings. If you have used other solutions provided by other players, we suggest you undo those changes to ensure there will not be additional complications with your machine and Aion.

We are preparing a package of game items for those affected to help alleviate the inconveniences caused. This includes the loss of GP, Rank, and other activities you may have missed out on. These packages will be distributed later via the ticket you have opened with us.

While the changes have been verified to resolve the issue on our affected machines, we’d like to hear from you if there are any extenuating problems. Due to the nature of the issue and the varying hardware that our users employ, such information is invaluable to us while working to resolve your situations. Please continue to contact us with any issues you encounter that may be related to this and we will continue to investigate them.
  #2  
Old 04-25-2014, 12:33 AM
Asmodians
  • Rank: Soldier
  • Posts: 7
Default Re: Resolved: Game Crashes Since March 26 Update

Wow, this actually stopped the crashes on my computer. Thanks for not giving up and good job on resolving it!


Computer Model: Acer V3-571G
Graphics Card: GeForce GT 730M
Driver: 335.23
OS: Windows 8.1 64bit
  #3  
Old 04-25-2014, 08:21 AM
Asmodians
  • Rank: Soldier
  • Posts: 3
Default Re: Resolved: Game Crashes Since March 26 Update

The ntdll error is gone, but in its place the game in unplayable. below 1 FPS

This is the log i get

Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: Aion.bin
P2: 4514.1127.331.8042
P3: 53392ee9
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:

Attached files:

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: ee75f802-cc8c-11e3-be6f-d0df9a410adb
Report Status: 2049
Hashed bucket:
  #4  
Old 04-25-2014, 01:37 PM
Asmodians
  • Rank: Soldier
  • Posts: 23
Default Re: Resolved: Game Crashes Since March 26 Update

Seems to work. Too bad I haven't sent a ticket :P But then again I haven't got any rank to lose or time limited items which I couldn't use, so it's fine and I'm happy for the ones who actually lost something to get compensation.
So - even if it took a while - thanks NCsoft for resolving this issue :)

Edit: I don't know if this has anything to do with the graphics card issue, but when I played yesterday I sometimes had lags and the game froze for ~2 seconds. I am used to lags, but normally they aren't that long. But then again, don't know if this has anything to do with this issue here. Just wanted to note it :)

Computer Model: Asus F550V
Graphics Card: Geforce GT 740M
Driver: 335.23
OS: Windows 8.1 64bit

Last edited by Neliae - Siel; 04-26-2014 at 02:18 AM.
  #5  
Old 04-25-2014, 03:58 PM
Elyos
  • Rank: Officer
  • Posts: 33
Default Re: Resolved: Game Crashes Since March 26 Update

That you very much for working on this fix, after the crashes and after trying a lot of fixes, i had to play Aion with my Integrated Intel GPU and couldnt do sieges QQ, but well now i can... compensation Yay :D

Computer Model: Asus K450C
Graphics Card: Geforce 720M
Driver: 335.23
OS: Windows 8.1 64bit

Last edited by Alinone - Siel; 04-25-2014 at 04:15 PM.
  #6  
Old 04-25-2014, 04:21 PM
Elyos
  • Rank: General
  • Posts: 104
Default Re: Resolved: Game Crashes Since March 26 Update

Yep, its great that this issue has finally been resolved. Been playing just fine for the past 2 days. Also, i'm even more glad that i opened a ticket when this first started so that i will be receiving a compensation package. No full details as to what it contains though and when we'll be receiving it.

Computer Model: Clevo P150SM
Graphics Card: 4GB GeForce GT 780M
Driver: 335.23
OS: Windows 8.1 64bit

Last edited by Remica - Tiamat; 04-25-2014 at 04:26 PM.
  #7  
Old 04-26-2014, 10:07 PM
Elyos
  • Rank: Soldier
  • Posts: 8
Default Re: Resolved: Game Crashes Since March 26 Update

The issue has been resolved on my end as well. just turned my graphics on a few hours ago, and everything is working fine. no crashes :3. thank you for fixing the issue.
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  #8  
Old 04-27-2014, 01:06 PM
Asmodians
  • Rank: Soldier
  • Posts: 3
Default Re: Resolved: Game Crashes Since March 26 Update

Quote:
Originally Posted by Revaivell - Siel View Post
The ntdll error is gone, but in its place the game in unplayable. below 1 FPS

This is the log i get

Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0

Problem signature:
P1: Aion.bin
P2: 4514.1127.331.8042
P3: 53392ee9
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:

Attached files:

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: ee75f802-cc8c-11e3-be6f-d0df9a410adb
Report Status: 2049
Hashed bucket:
I still have issues, im playing with 1-3 FPS on an Alienware M17X R3 with GTX560M. I'd like a response
  #9  
Old 04-27-2014, 04:58 PM
Elyos
  • Rank: Soldier
  • Posts: 3
Default Re: Resolved: Game Crashes Since March 26 Update

I just logged in today to check up on it. Once I realized I was ingame for more than 5 mins I was like okay this is fantastic and I came to check the site. Thanks guys!
  #10  
Old 04-29-2014, 09:52 AM
Elyos
  • Rank: Soldier
  • Posts: 13
Default Re: Resolved: Game Crashes Since March 26 Update

Everything's fine now.
Thank you for fixing it!
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