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Old 04-04-2017, 12:47 PM
Asmodians
  • Rank: Community Coordinator
  • Posts: 403
Default Requested Logs for Siege Disconnections

Hello everyone,

in order to track the issue with players getting disconnected during some sieges we are requesting some log files from players that do. We ask that you submit the log files to support if you are disconnected during a siege and below are the instructions on how to generate and find the log files.
  1. Locate your Aion installation folder. By default, this would be "C:\Program Files(x86)\NCsoft\Aion"
  2. Navigate to this folder and create a new folder inside the main "Aion" folder called "Aionlog" (For example: "C:\Program Files(x86)\NCsoft\Aion\Aionlog")
  3. In the event that you do crash or disconnect during a siege, navigate to the "Aionlog" folder and send the logs to support, or copy the logs to another location, before opening the game again.

With this information we will have a better understanding of why players are getting disconnected. You can submit a ticket to support here.

Thank you!
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